There are a few possible reasons that a tracking link may appear to not be working:
- You are using the wrong link. Make sure you are using your unique tracking link - not a preview link (outlined in the red box in the image below). To ensure you are using the correct link, check out our article about Generating Tracking Links
- Your tracking domain has not been set yet. If the domain for your tracking links is...
www.contact-your-account-manager.com
... well, it means you need to contact your account manager about setting up a tracking domain -
The Offer is Geo-Restricted. Many of our offers are Geo-restricted and the links will only work if clicked from an IP address from within a targeted country. In these cases, to test the links you will need to use a proxy/VPN set to one of the allowed countries.
Example: The tracking link for an offer targeting DE,AT,CH may not open if clicked from a US IP address! Using a VPN for DE, AT, or CH should fix it
You will be able to tell if an offer is Geo-Restricted based on its targeting rules, which can be seen from the offers catalog:
Or from within the offer's Everflow page:
- You Have Reached Your Cap. If a cap was put in place, you may have already reached it, in which case you would need to wait for more budget.
- The Offer is Paused. The offer may be paused for the whole network, in which case all tracking links would be deactivated for that offer. If an offer is paused, you will not be able to see it in the offers catalog.
If you have investigate each of the items outlined above, then contact your account manager or submit a support ticket.